Faq
WHAT SIZE SHOULD I PURCHASE?
We’re always here to help guide you, but the most accurate way to choose your size is by taking your own measurements and comparing them to the size guide on each product page. This ensures you pick the best fit with confidence.
HOW TO CARE FOR YOUR SET (GARMENT CARE) ?
For best results, be mindful when using the zipper, as the material is delicate.
Wash Instructions: For best results, turn the set inside out, fully zip it, and wash on cold using the delicate setting. Air dry only.
DOES PREFERENCE OFFER PRIORITY SHIPPING?
Yes, Preference does offer priority shipping options. Please see our shipping policy for more information.
HOW DO I START A EXCHANGE/ RETURN ?
Head over to our Contact page and submit an exchange/return request. Please include your full name, email, phone number, order number, and the reason for your exchange or return in the comment section. You must contact us within 7 days. To be eligible for an exchange, the item must have its original tag attached. No exceptions!
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM(S)?
If your item is damaged or defective please request an exchange immediately by contacting us at Contactpreferencebrand@gmail.com.
HOW CAN I CONTACT SUPPORT?
Submit a request on our contact page or Email us at Contactpreferencebrand@gmail.com.